Returns & Exchanges
At Baseus, we stand behind the quality of our electronics and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your device doesn't meet your expectations, we make the exchange or refund process simple and transparent.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep your tracking receipt.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement device within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing